Customer Service

Terms and Conditions

GENERAL INFORMATION
These General Terms and Conditions of Sale are for the purchase of products carried out remotely via computer on the site vicoliromani.com, belonging to International Trading Consulting SRL, based in Treglio (CH), INDUSTRIAL AREA 26. Every purchase transaction will be governed by the provisions of Italian Legislative Decrees 185/99 and 206/05; the information for the validity of the contract will be governed by art. 12 of Italian Legislative Decree 70/03 and, with regard to the protection of confidentiality, will be subject to regulation under Italian Legislative Decree 196/03. Invoices are issued in digital format and sent after 2-3 working days by email, after the delivery of the purchased product.
These conditions were drafted on 01/07/2017
Pursuant to articles 1341 and 1342 of the Italian Civil Code, the buyer declares to specifically know and approve the clauses contained in the following paragraphs of the General Contract Conditions: 3. Purchase procedure; 8. Delivery, resolution and penalty; 1. Withdrawal; 15. Applicable law and competent court (Lanciano).
The Data Processing Holder is: 

International Trading Consulting Srl, sole shareholder company
Zona Industriale, 26
66030 - Treglio (Chieti)
Italy
VAT no. IT02543150698
Share capital € 50,000.00, fully paid up

Accepted forms of payment are:

You can use various payment methods to make purchases on our site. The accepted methods are:
  • PAYPAL: Our customers can pay directly through their PayPal account. Visit the site paypal.com for more details;
  • CREDIT CARD:We have high security standards in place for the transmission of payment information. We accept Visa, MasterCard, American Express, JCB, Diners and UnionPay. For more information please visit www.gestpay.it;
  • BANK TRANSFER: By choosing payment by Bank Transfer, at the end of the order the customer automatically receives a confirmation email containing the bank details of VICOLIROMANI.COM. The customer must send a copy of the payment via email within 72 hours of receipt of the order confirmation. The order will be cancelled if Vicoliromani does not receive proof of payment within this time period. NB. We will not dispatch the order until the bank transfer has reached our bank account.
  • CASH ON DELIVERY:method available for amounts below € 2,999. If you choose the "Cash on delivery" payment method, you will be charged for any costs incurred by the courier; these costs will be summarised when the order is completed.

Shipping Times and Costs



Once the availability of the ordered products is ascertained, your products will be shipped worldwide with the couriers DHL, BRT, DPD and SDA-EMS according to the destination country. You will receive the products 48/72* hours after the time of shipment. These indicated times are for delivery on the Italian mainland and the main Italian islands. Shipping costs with Express Couriers in Italy are free**.



The price DOES NOT INCLUDE any customs fees, which are always charged to the buyer and vary from country to country. If you fail to collect the package, you are not entitled to a refund for the goods. VICOLIROMANI.COM is not responsible for any delays due to customs controls and operations, or to causes of force majeure beyond its control. As soon as our goods leave the warehouse you will receive an email with the shipping confirmation, including the tracking code that can be used to check the status of your order online. 

Keep the following conditions in mind for the SHIPPING ADDRESS: - with PayPal payments, we are obliged to send the item to the address indicated by the buyer when making the payment; - with other payment methods, we will ship to the address indicated in the shipping details; In both cases, the customer is required to provide a VALID TELEPHONE NUMBER, which will be communicated to the courier in case of any problems with the delivery. In the absence of a valid telephone number, your order may be delayed or remain pending until the information required for shipping is provided. 

* Delivery may require an additional day for Basilicata, Campania, Calabria, Puglia and the islands. ** Free Shipping in Italy on orders over € 49.00.

Change size

If you are not sure which size to buy, please contact us: we will be happy to help you choose correctly. If after receiving the order you would like to change sizes, you can do so within 14 days from the date of the order's receipt, after checking the product's availability in stock. The cost for changing sizes is € 5, payable in advance. Only one exchange request will be accepted for each product purchased. Any products for which a change is requested must be returned to Vicoliromani in their original packaging unused, must not have been worn, washed or damaged, and the tag must still be attached. All products to be exchanged that were purchased in a single order must be sent to Vicoliromani in a single shipment. In fact, Vicoliromani reserves the right not to accept products from the same order that have been shipped for size changes at different times. More information in the "Terms and Conditions of Sale". More information in the Terms and conditions of sale.

Product warranty

Thanks to direct and consolidated relationships with authorised designers, producers and dealers, Vicoliromani offers a selection of the highest quality products with guaranteed authenticity. Before being put on sale, a team of experts subjects the products to scrupulous checks to ensure that the product meets our high-quality standards. The products on sale on vicoliromani.com are all strictly new. If while shopping you would like to receive specific information on certain products, do not hesitate to contact us: we will be happy to help you.

Returns and refunds

Pursuant to art. 52 of Italian Legislative Decree no. 206 of 6 September 2005 ("Consumer Code"), you have the right to withdraw from the contract signed with the Seller without any penalty and without giving any reason, within fourteen (14) days from the day you received the products purchased on vicoliromani.com. The right of withdrawal can be exercised using the Return Form (https://vicoliromani.com/en/area-returns) 

The address for sending returns is: ITC Srl - C/O VICOLIROMANI | Zona Industriale, 26 | 66030 - Treglio (Chieti) Italy


The shipping costs for the goods' return are to be borne by the buyer.
Once the condition of the goods has been verified, the entire sum of the order will be refunded via PayPal or Bank Transfer.
Vicoliromani reserves the right to withhold shipping costs in the refund.
The right to return goods is understood to be exercised correctly if the following conditions are met:
  1. The request was made within fourteen (14) days from the receipt of the products;/li>
  2. the returned products must not have been used, worn, washed or damaged;
  3. the identification tag must still be attached to the products;
  4. the products must be returned in their original packaging.
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